Poor customer service
Can I just rant?
Of course I can… this is my blog Bwahhaaha;)!
We have ordered a vehicle in the Philippines and it’s actually already finished. We thought we would be able to use it on our upcoming trip two weeks from now… but the registration papers are still not in order.
I am not frustrated by that fact actually. But what annoys me is that our contact person is avoiding my calls. It is so easy to say to tell me that due to some red tape issues, the vehicle won’t be ready for delivery yet. I could understand that for Pete’s sake, I grew up in the Philippines.
I know that she is avoiding my calls because she have somebody else answer her mobile phone to tell me she’s out of town. I found it suspicious that somebody else has her mobile phone while “she’s out of town” so I called the general manager but he was not at the office. The clerk asked me if she could help me. I told her I am calling about the vehicle I ordered. She said she will connect me with the sales department.
Guess who answered the phone?
My contact person. I asked first ” Who am I speaking to?” She said her name and Voila! she’s caught in the act. And as a typical Filipino, I didn’t wanna shame her by asking why is she hiding from me?
But that’s just so unprofessional! I mean I know that they do have international clients, if she asks the way she did with me – they will be giving a very bad impression. I don’t know if I should email the general manager or do I just let it be.
I don’t know…I don’t think I look scary or sound scary ;( Anyway, I still need to do some research for good but low cost auto insurance in the Philippines.
Do you know one?
Bill on Mar 26, 2009
I would have told the lady Jade but i am just that way i hate poor service. Have a great one dear friend.
Bill’s last blog post..Chuck
carnation on Mar 26, 2009
yah, some people dealing with customer service needs more training on it.
carnation’s last blog post..Contest: Filipina Blogger’s Birthday Celebration
tammy on Mar 26, 2009
Sis Jade, your sponsorship has been noted..thank u so much
How is your contest? still going on?
buzz me about it ok..
muah
MommaWannabe on Mar 27, 2009
@ tammy – okay naman kahit papaano. Are u not joining?